If you ask Walter what he enjoys most about his job at The Roosevelt he’ll say, “I love working with people.” Solving a problem for a guest, giving advice about navigating the streets of New York, it’s all in a day’s
work. Making a guest’s trip to New York memorable stirs some travel recollections of his own. As a sousaphone player in his college marching band, Walter participated in a St. Patrick’s Day parade in Dublin, Ireland. “An awesome experience I’ll never forget,” he says.
Walter’s smiling face and friendly personality make him a welcome presence at The Roosevelt’s front desk. He’s the hotel’s main point of contact for the many airline crews who stay at The Roosevelt and our major airline partners often mention Walter as one of the reasons they’re happy to base their crews with us in New York.
Walter consistently follows the bedrock philosophy of our industry: Treat guests the way you would expect to be treated. When you do that, as he can attest, you’ll often get a sincere ‘thank you’ that brightens even the most challenging workday. The native North Carolinian has been at The Roosevelt for nearly seven years. When he’s not assisting guests at The Roosevelt, Walter enjoys playing chess, reading military history and spending time with his wife and four daughters