MEET OUR STAFF: James Walter Martin III, Front Office Supervisor


If you ask Walter what he enjoys most about his job at The Roosevelt he’ll say, “I love working with people.” Solving a problem for a guest, giving advice about navigating the streets of New York, it’s all in a day’s
work. Making a guest’s trip to New York memorable stirs some travel recollections of his own. As a sousaphone player in his college marching band, Walter participated in a St. Patrick’s Day parade in Dublin, Ireland. “An awesome experience I’ll never forget,” he says.

Walter’s smiling face and friendly personality make him a welcome presence at The Roosevelt’s front desk. He’s the hotel’s main point of contact for the many airline crews who stay at The Roosevelt and our major airline partners often mention Walter as one of the reasons they’re happy to base their crews with us in New York.

Walter consistently follows the bedrock philosophy of our industry: Treat guests the way you would expect to be treated. When you do that, as he can attest, you’ll often get a sincere ‘thank you’ that brightens even the most challenging workday. The native North Carolinian has been at The Roosevelt for nearly seven years. When he’s not assisting guests at The Roosevelt, Walter enjoys playing chess, reading military history and spending time with his wife and four daughters

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2 thoughts on “MEET OUR STAFF: James Walter Martin III, Front Office Supervisor”

  1. The Roosevelt is my absolute favorite place to stay in NYC! I have been staying there since the 1990’s and it just keeps getting better and better. I can’t wait to get down there this summer and say hello to Walter yet again! He does a fabulous job.

  2. I was just reading my email re: the hotel.
    It looks nice and has all the qualities I would want in a hotel in NYC… BUT MOST IMPORTANT THE CUSTOMER SERVICE THAT GUEST WOULD RECIEVE WOULD SURPASS THE THE LOOKS OF IT. I’M HAPPY TO KNOW THERE’S SOMEONE LIKE WALTER THERE TO HELP BRIGHTEN A GUEST STAY AT THE ROOSEVELT. I LOOK FORWARD TO MEETING MR. MARTIN SOME DAY.

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